Simon Chaplin

How do you stop your company becoming a toxic energy dump? Why not draw inspiration from Seattle’s world famous Pike Place Fish Market!

‘Who Moved My Cheese?’ is a fantastic little book to help you deal with changes in both the work environment and in life. The book’s set in a maze that represents where you spend time looking for what you want. This can be the organisation you work in, the community in which you live or the relationships that you have.

Ken Blanchard, Hal Burrows and the late William Oncken define the problem of picking up other peoples Monkeys. The little problems that effectively stop you from performing at your optimum efficency.

A straightforward and snappy guide to successful customer service, this text should prove useful in every kind of organisation or business which wishes to deliver efficient customer service and achieve bottom-line results.

Julian Richer focuses on a people oriented approach, where by staff and customers are truly treated as the most important asset of his company.

Michael Gerber’s The E-Myth Revisited should be required reading for anyone thinking about starting a business or for those who have already taken that fateful step.